Scope of Position:
	Responsible for daily operations of the hotline services. Prepare replies to service inquiries using standardized formats. Respond to customer complaints by using agreed customer service procedures to ensure a satisfactory resolution.

	Qualifications:
	Bachelor/College Degree in related field or equivalent. At least 1-year inbound customer service experience in a call center industry. Shows initiative, enthusiasm, confidence and has good comprehension. Computer Literate. Good telephone manner. Good verbal and written communication skills in English and Filipino. Willing to work in a shifting schedule.